EDUCATION

BYU-PROVO

  • Master’s of Instructional Psycology and Technology | 2017 – 2020
    • Internships: Center for Teaching and Learning, BYU  Counseling and Psychological Services, Allen Com., and Utah Transit Authority 
    • Activities: BYU Folk Dancers.

BYU-IDAHO

  • Bachelor of Science (BS) – Psychology|2007 – 2013
    • Associate of Science (A.S.) – Pre-Medicine/Pre-Medical Studies.
    • Activities and Societies: Psychology Association, Get Connected, Student Wallyball Teams, Social Dance.

WORK EXPERIENCE

  • Henry Shein One

    Learning Experience Designer | April 2022 to  Present

    I’ve been responsible for conducting thorough performance needs analysis and developing curricula aimed at adult learners. My role also involved managing website design, utilizing the ADDIE model, and working collaboratively across departments. By applying instructional and adult learning theories, I’ve enhanced learning experiences for a variety of users. In addition, I’ve designed and developed content for four different product teams, serving as the project manager for all learning assets within Jarvis Analytics. This included overseeing curriculum development for onboarding, integration, and ongoing training.

  • Aptive Environmental

    Instructional Designer | Jan 2021 – April 2022

    I designed and standardized award-winning training materials for sales, service, and customer service teams. I ensured these materials met the needs of both stakeholders and learners. In this role, I also functioned as a learning coach, helping my team build their understanding of pedagogy. Collaborating with subject matter experts on multiple projects, I identified gaps in our processes and implemented improvements to boost the team’s efficiency.

  • Devmountain

    Instructional Designer | July 2019 – October 2020

    I designed and refined curricula for five different programs, leveraging Agile methodology and adult learning theories. These programs covered areas like web development, quality assurance, iOS app development, career services, and user experience design. I also employed innovative tools like Canvas, Storyline, GitHub, and Camtasia to create engaging student materials. Additionally, I mentored program directors on learning design and development tools to enhance their instructional approaches.

  • Utah Transit Authority

    Instructional Designer |September 2018 – June 2019

    I played a key role in revising training materials and developing courses, assessments, graphics, and videos. Collaborating closely with subject matter experts, I translated complex federal regulations into easy-to-understand training modules. I utilized Adobe Suite and Camtasia to create the organization’s first official blended-learning program for MOW employees.

  • BYU Center for Teaching and Learning

    Graduate Research Assistant| August 2017 – September 2019

    In this role, I designed and conducted user testing and helped refine an online assessment tool for a campus client. I also assisted with university research publications and developed department websites. One of my key projects involved prototyping a new mastery-based assessment item for BYU’s LMS, which was successfully implemented in 2020.

  • AllenComm

    Instuctional Design Intern |May 2018 – July 2018

    I worked as a third-party vendor to write, develop, and produce corporate training materials for prominent industry leaders, including cellphone carriers, premium meat vendors, and executive training programs.

  • SOUTHWEST NETWORK

    Hospital Discharge Planner|Sep 2016 – June 2017

    Fast paced coordination of care with multiple teams to meet deadline of inpatient discharges. Motivational interviewing with difficult clients to find needs and plug them into resources. Scheduling, networking, following up and being very flexible to meet the required deadlines.

  • SOUTHWEST NETWORK

    Case Manager|Sep, 2015 – Sep, 2016

    Inbound/outbound calls to coordinate care of client needs and services. Taught best practice techniques for recovery and personal living skills. Provided excellent customer service to maintain personal relationships with client build rapport, while establishing healthy boundaries. Built and improved clinic by gathering data, running statistical analysis, and presenting to the clinical director an efficiency report of existing software.

  • LDS INSTITUTE OF RELIGION

    Student Teacher|Jan, 2015 – May, 2015

    Prepared and organized a detailed lesson each day that engaged and adapted to the needs of the students. Customized the information to fit the students needs, and motivate them. Built one on one relationships to facilitate their learning. Learned and applied advanced teaching strategies. Designed and conducted group discussions and honed group management skills.

  • PRINCESS CRUISES

    Lodge Person|May, 2014 – Sep, 2014

    Combined customer service and problem solving to fill needs of the guests. Used time management skills in fast-paced environment to accomplish required tasks each day while also handling the impromptu needs of guests. Sought constant new projects when things were slow to improve the lodge and surrounding vegetation. Provided friendly and helpful customer services including barista, transportation, and advised guests on touristic attractions. Extensive time spent in dialogue with guests, found out their strengths, goals, intersts and needs to increase their enjoyment during their stay at the lodge. I was part of the team when this lodge received the highest customer service rating of any Princess Lodge ever!!

  • ANASAZI FOUNDATION

    Trailwalker|Jan, 2014 – Apr, 2014

    Provided examples of correct decision making, honest/open communication, counseled with the clients, and stabilized group dynamics in high stress situations. Helped clients design individual plans for self improvement and self correction while also giving feedback on the best way for them to accomplish their goals. Motivated them to continue ‘Walking Forward Always’ and not give up per company curriculum. Protected, guided, supported, and vastly enjoyed my time with youth and adults in the wilderness rehabilitation program of the ANASAZI Way. Taught wilderness survival, map orienteering, group conflict management, and personal decision making skills. Certified in Wilderness First Aid.

  • BYU-IDAHO

    Reading Center Tutor|Jan, 2013 – Dec, 2013

    Provided technical and academic support to students in teaching/coaching students on college level learning strategies, scheduling, and goal setting. Assisted learning impaired students reach their academic goals, and consulted with them on the best practice of study for learning strategies. Assisted foreign, learning impaired and English 102 students.

  • BYU-IDAHO

    Custodian|Jan, 2012 – Jan, 2013

    Performed daily maintenance and seasonal maintenance on the BYU-I Center. Duties included cleaning, vacuuming with industrial sized vacuums and and cleaning railing, windows, exterior walkways, and all surfaces accessible. I also did events maintenance and ushering for weekly devotionals and special events.

  • NAMMO TALLEY, INC.

    Assembly Technician|Sep, 2011 – Dec, 2011

    Cleaned, glued, pollished, drilled, sandblasted, and assembled volitile materials for the construction of SMAW 2 rocket launchers.

  • GILBERT PUBLIC SCHOOLS

    Custodian|Nov, 2009 – Aug, 2011

    Swept, sanatized, moped, waxed floors, vacumend and performed minor maintenance in the elementary school.